Australia & the Pacific Forums

Start a new topic Change Forum

Advanced search

Never use Webjet extremely poor customer service

Posted by: subzero on Dec 12, 12 at 03:48 AM Posted in: Australia & the Pacific Tagged: Jump to last reply

I tried to book car rental through the web jet website and what they did was pass it on to another 3rd party company to search for car rentals and when this 3rd party company couldn't find the car I wanted they decided to automatically book another car with another car rental company and charge my credit card immediately without my consent. When they notified me what they did I immediately cancelled the car booking because it was not what I wanted. The 3rd party company refunded the money but because they charged in Euro's I got slogged a currency conversion fee. When I contacted web jet about this they said because they outsourced the car rental to the 3rd party company they are not responsible and told me to chase up the 3rd party company or the bank for my losses.

What a bunch useless irresponsible people when something goes wrong they just pass the buck. I used web jet website because I trust I would be looked after but looks like they just outsource collect the commission and then don't care about you any more.

1 Reply |

Add a Reply

1 Reply |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Australia & the Pacific activity »
  1. 1 Australia Tour Operator Help by tee866 | Be the first to reply; posted on May 21, 13 at 07:57 PM Tagged:
  2. 2 Amazing vacation in Sydney!! by Clararaymonds | 1 responses; most recent on May 21, 13 at 07:21 AM Tagged:
  3. 3 Trip Report Hidden Gems in Melbourne by ALadyInLondon | 7 responses; most recent on May 20, 13 at 01:21 PM Tagged:
  4. 4 Cricket, diving and NZ - how long to fit it all in? by annhig | 49 responses; most recent on May 19, 13 at 12:31 PM Tagged: ,
  5. 5 Hotels in Australia by kavinsmith | 2 responses; most recent on May 19, 13 at 06:12 AM Tagged:
  6. 6 Help with 4 weeks on South Island! by changemaven | 14 responses; most recent on May 18, 13 at 07:06 AM Tagged:
  7. 7 Travel to NZ with a dog by Daneille08 | 5 responses; most recent on May 18, 13 at 05:03 AM Tagged: ,
  8. 8 6 hour wait at sydney for flight to brisbane. Any ideas to pass the time? by buddy30 | 5 responses; most recent on May 17, 13 at 09:22 PM Tagged:
  9. 9 Darwin, Kakadu, Katherine itinerary help by kbob88 | 6 responses; most recent on May 17, 13 at 08:28 PM Tagged:
  10. 10 Australia 18 day trip advice by Images2 | 40 responses; most recent on May 17, 13 at 06:25 PM Tagged:
  11. 11 Sydney airport to Circular Quay least expensive option by Images2 | 23 responses; most recent on May 17, 13 at 06:16 PM Tagged:
  12. 12 BEWARE: Avoid Wicked Travel by eater00 | 6 responses; most recent on May 17, 13 at 05:28 PM Tagged:
  13. 13 3 weeks in NZ self drive by Mohammed | 3 responses; most recent on May 17, 13 at 12:01 PM Tagged:
  14. 14 Careful before booking any short-term accommodation on NSW Coast by Paul_H | 1 responses; most recent on May 15, 13 at 08:52 PM Tagged:
  15. 15 Micronesia- when to visit by dinks | Be the first to reply; posted on May 15, 13 at 02:39 PM Tagged:
  16. 16 Seeking hike companion for Stewart Island (southernmost NZ) by Procrastixote | Be the first to reply; posted on May 15, 13 at 01:38 AM Tagged:
  17. 17 Melbourne Airport / Rental Car Question by stormysunshine5 | 3 responses; most recent on May 15, 13 at 01:33 AM Tagged:
  18. 18 Please Help my New Zealand 10 days trip Itinerary... by julianaoctavia | 8 responses; most recent on May 14, 13 at 08:29 PM Tagged:
  19. 19 10 Days in NZ South Island - Feedback? by DeaDLocK | 2 responses; most recent on May 14, 13 at 05:51 PM Tagged:
  20. 20 Help me plan my April - May trip to Australia by bibip | 11 responses; most recent on May 13, 13 at 09:20 AM Tagged:
  21. 21 1st trip to New Zealand by DIBELLA | 5 responses; most recent on May 12, 13 at 09:25 PM Tagged: ,
  22. 22 Melbourne--in the summer is air conditioning a must ? by Barbara_Mckeon | 13 responses; most recent on May 12, 13 at 07:32 AM
  23. 23 Hotel suggestions near Brisbane airport? by Toucan2 | 3 responses; most recent on May 9, 13 at 10:20 PM Tagged:
  24. 24 South Island of New Zealand end of May? by vertigo99 | 3 responses; most recent on May 9, 13 at 04:36 PM Tagged:
  25. 25 Foodies, help! Melbourne Chinese Restaurant recommendations by worldinabag | 8 responses; most recent on May 9, 13 at 02:35 AM
View next 25 » Back to the top