The tour company is almost certainly real. But, they may try to get you to buy stuff as well. Use the tickets, and continue to politely decline to buy whatever you don't want.

You just walked into a hard-sell timeshare sales presentation is all. Nothing unusual about anything you've said, unfortunately.

Unfortunately you got hooked into a timeshare presentation, Mayan Palace is known for particularly hard sell tactics. ALL the transfer companies, car rental companies, etc. are OUTSIDE the airport. The people between Customs and the doors to the outside are almost all timeshare reps (couple of kids trying to make a few bucks hauling luggage for folks also). If you go back to the Riviera Maya do not stop or talk to any of these people until you get outside. If you feel you must be polite just say No gracias and keep walking with your eyes down or straight ahead. Most of them wear these really official looking uniforms and will tell you all sorts of lies, like how you have to show them your transfer papers, etc. Just ignore them and keep going.

We talk about this near daily on the Puerto Vallarta Trip Advisor forum. Warning newbies about the timeshare reps at the airport, posing as someone official. They are located after Customs but before you are out into the airport lobby where the real tour operators are stationed.

And Mayan Palace is the most notorious for doing BAD (high pressure) presentations in all the locations.

Thank you everyone - I usually heavily research trips on the forums but this time I dropped the ball!
I have avoided time share sales presentations until now so.. live and learn.

at least you didn't buy a timeshare!

Sadly...just the same 'ole, same 'ole timeshare routine. I don't understand how they ever sell anything, but it must work on someone, sometime. Now you know.

They worked on my dad.

Twice.

Sigh.

Never never stop to talk to the 'travel information' vultures at the airport. Once you have your luggage and have used the ATM and restroom, get out of the terminal.

I fell for that one too a few years ago (same resort/hotel too).... I know better now. The timeshare people are every where. Cant believe your travel documents didn't clearly state go outside the building.
I have a travel agent that warns me of all this kind of crap. She told me to put my business card inside my suite cases too... saved my butt not too long ago. Airlines lost my suite case all the tags on the outside got ripped off. Took 5 days but I got a call from baggage in Dallas and got my bag back next day, with all my stuff!