Sandals Royal Bahamian Resort & Spa

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Fodorite Reviews

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  FABULOUS

  The water is gorgeous, the people are amazingly hospitable, the staff attended to our every need, and there were plenty of sports and activities day and night. The grounds were kept up beautifully, and the relaxation factor was a 10.
  
  HIGHLY recommend this place for couples. VERY romantic.

  by annc999, 9/9/12
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  Sandals Royal Bahamian Resort & Spa Review

  Don't Even Bother going for Butler Service it's a rip off...
  
  My GF and I Booked the vacation at the Royal Bahamian using the Suite and the Private Butler Service, On the paper it look wonderful ! Private Transportation from the Airport to the hotel, Private Butler to bring your drink on the beach and reserve your chair... Suite with we can order food from anywhere... Sound Great!!
  
  Let me tell you what happened... First we got to the Sandals Desk at the airport, they seem to have No Knowledge that we had to get private transportation, we had to wait for an hour to get the private transportation... Once we got to the Hotel , Again they seem to have no knowledge we had a reservation! So it took a nice 2 hours before we could get our room... Then To make it short "Their Private Butler Service" Consist of giving you a cell phone and you have to ring your butler ... Funny part about it, they are never available so you have to leave a message and they call you back usually 45-1hr later... So Better Think Ahead if you where thinking about getting a drink on the beach!
  
  So basically we haven't seen the butler for the entire trip... So we ended up paying a 1000$ extra a person to basically get restaurant reservation!
  
  And I Recommand to write them a review on their website! You might gonna end up with a free 2 days trip! Spend an other 5k$ to see that their supposedly improve themself and get a free 2 Days!!! (That's with talking with a manager ! If you speak with a customer service rep you probably end up with a continental breakfast for free next time you travel there....)
  
  Very disppointed of the whole Sandals... On the other side All personnel where quite nice!

  by Dominic_Dupuis, 8/10/11
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  disappointed22

  I did an informal survey after speaking to several couples about their satisfaction. There was such a discrepency of those who either loved it, or were very unsatisfied. I found that those who were staying in the Villas or Windsor section were pleased, but those who were in the larger Manor section were very upset. We were first placed in the Manor. It was supposed to be ocean front with balcony, but it was a mold ridden room, without balcony and only ocean view. It had holes in the walls, the lock was held with a pair of vicegrips and all the liqure bottles at the room bar were open. I called the front desk and they laughed and said "they are refilled after each guest departs, sometimes with different brands." Who knows what are in those bottles. We complained about the room and they moved us to another that had worse mold, severe mold around the air vents and bathroom. They then moved us into the Windsor,very nice. We went down to the beach. Thought lets sign up for water skiing. The man laughed at us and said "we haven't had water skiing in years." The scubba diving was only at a rediculous price. We went back to our room to call home. The phone did not work! I suggested that my wife open a bottle of wine (since that was the only bottle in the room not already open). Guess what, the plastic bottle opener broke. (sounds like a comedy show)? Later that night we decided to go to the luau. All they had was chunks of pork and dry chicken to go on buns,no fruit,no tropical drinks,nothing. I have never seen so many angry people. Also, don't schedule the "candle light dinner", unless you want to sit in plastic chairs on an old pier. I could go on and on. We scheduled 7 days but could not take anymore and left after 3 days. P.S. We are well traveled and have stayed in a wide range of accomidations and HAVE NEVER COMPLAINED BEFORE!

  by bauduinms, 12/25/06
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  Not Sandals Best Resort

  The property was beautiful. Upon our arrival our room stunk. We had an ocean view, but it was partial ocean and partial of the hotel next door (complete with bumping car stereos). Our room was missing robes and our concierge was rude about restocking anything. Although the guy who restocked the mini bar was excellent, he remembered that we like water room temperature and always left some out of the fridge for us.
  Not all hot tubs were heated, only one or two pools were heated. The staff was either really rude or really friendly.
  The food wasn't great. We booked resturant reservations when we got in, but couldn't get anything but 6 PM or 9 PM. What the neglect to tell you on their website is that only a few resturants are open at one time so eating becomes an ordeal.
  We did get Padi certified while we were there, and our dive master was top notch. I was a cautious diver, and he worked very well with both of us.
  We were in Ocho Rios at Sandals 3 years ago, and it was amazing, so needless to say, we were disappointed.

  by lovebluedanes, 11/27/06

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