|
|
|
|
Atlantis, Paradise Island Review
Read our Bahamas hotel reviews. Or post your own.
Atlantis, Paradise Island 
- Address: Casino Dr., Paradise Island, New Providence Island
- Mailing: Box N-4777, Nassau, New Providence Island, Bahamas
- Phone: 242/363-3000; 800/285-2684
- Fax: 242/363-3524
- www.atlantis.com
- Price range: $$$-$$$$
- Location: New Providence Island
Fodor's Review:
A bustling fantasy world -- part water park, entertainment complex, megaresort, and beach oasis -- this is by far the biggest and boldest resort in the country. The overriding theme here is water -- for swimming, snorkeling, and observing marine life, as well as for mood and effect, in lagoons, caves, waterfalls, and several walk-through aquariums (touted as the largest artificial marine habitat in the world). The public areas are lavish, with fountains, glass sculptures, and gleaming shopping arcades. Numerous sporting activities are available, and there is plenty of nightlife on the premises; the casino, ringed by restaurants, is the largest in the Bahamas and the Caribbean. The most expensive rooms are in the glamorous, high-rise Royal Towers. In high season (winter) expect long lines at restaurants. Atlantis opened the 600-room all-suites sister resort, the Cove Atlantis, in March 2007, complete with private adult and family pools and lavish cabanas. The suites range from over 650 square feet to the 4,000-square-foot Penthouse Suite which will start at $15,000 per night.
- Hotel Details: 2,097 rooms, 230 suites
- In-room: safe, Internet.
- In-hotel: 17 restaurants, room service, tennis courts, bars, children's programs (ages 4-12), pools, gym, spa, beachfront, water sports.
- Rate includes: 2 meals
- Credit Cards: AE, D, DC, MC, V
Member Reviews & Ratings:
AMAZING AMAZING AMAZING
Posted by KAITIEBUG1 from Houston on 6/23/08
we just returned from an 8 day trip to this AMAZING place! It was so wonderful. The resorts are great, clean, beautiful, colorful and just incredible. The service was great! The beaches were so clean and gorgeous truly like nothing I have ever seen. The water activites are priced just right (and totally worth it). The pools are gorgeous. The water rides are so fun and do not get boring. The aquariums are spectacular! Everything is FABULOUS!! just a few tips... bring your own snacks. It is highly priced and not really worth it. Snacks from home also make your kids comfortable! DO splurge on at least one fancy dinner! and DO take walks on the beach late at night it is INCREDIBLE! You need to go in with a great attitude and it will all be great! HAVE FUN!!
Good Stopover
Posted by KipM from Virginia on 6/10/08
We recently (June 1st - 7th)came back from a cruise of the Bahamas (ala Carnival Victory) and had a layover in Nassau of about 2 days. For the excursion to Atlantis (for use of the water parks) they wanted 150pp for 1 day use of the park. We rented 2 rooms (for 1 night) at the Atlantis, and had use of all facilities during our layover (7 adults & 5 kids)for about 380/night per room - this included the day we got there and we had the whole day after checking out. We ate at the ship and bought drinks/snacks and alcoholic beverages at the local market, so it saved us a lot of money and trouble. All in all i agree, it is very expensive, but i cant imagine what it costs for daily upkeep of the place. i guess this is what we are paying for. It is an immense place, with lots to do, so maybe being there 2'ish days was not enough time to get the full picture (Room, Atmosphere, Service, Value), but i had FUN!!
Kip
This is not Paradise!
Posted by fingerplucker from Seattle WA. on 5/27/08
I don't want to bore you with the minor details but DO NOT GO HERE!
2 out of 10 Atlantis employees were friendly. 8 out of 10 were rude and unresponsive to a Good Morning or Hello. They are lucky gratuity at 15% is included in everything otherwise they would have never received a tip from me. Yes the grounds are nice, the ocean and beachs are nice but there are a hundred places like this you could go and at least get treated with a little courtesy and respect. THE PRICES ARE HIGHER THAN ANYWHERE WE HAVE EVER BEEN. This includes Europe and Hawaii.In Nassau at Chez Willie a drink with Hawaian Punch and a shot of Rum is $14.00. At the Hotel it was $9.00. And served by wait staff that would rather see you stay home. Food is mediocre at best only priced sky high. Spend your money somewhere that it will be appreciated!
What? I must have gone to a different place
Posted by JudySocal from Los Angeles, California on 5/4/08
We went to Atlantis in June. Right from the start we had wonderful service at Harborside Villas. Then we went over to Atlantis to get food. I will agree I had a hard time believing that it was more expensive then Hawaii. Well it is! We then ate breakfast in villa light lunch then dinner. I wanted to try all the resturants I felt the more upscale resturants were a disappoint. The pools, waterrides-- everything was great I couldn't get my kids out of the water. Tip to those staying at Harborside get your band and towels at the pool. I will say that it was beautiful and planned well. It wasn't really crowded when we went so this might have help the enjoyment more. I will say the saving the seat thing is really a problem at most resorts in the east. What is with that??? Everyone needs to go knowing that you might have to wait for things but what are you rushing off too. The wait is worth it. Relax enjoy and be nice first we got alot of good service that way. We just booked our next visit.
Neat place externally - service is disgraceful
Posted by gopokes85 from Dallas, TX on 6/25/07
Stayed three nights in the Royal towers at Atlantis. Service was non existant, and my expectations were minimal to start with - it is a pervasive attitude throughout the country - upon leaving the country waited 4 hours in the security line at the airport - completely understaffed infrastructure - hundreds of people missed flights due to the security line causing a domino effect for all the flights out as most people missed their scheduled flights and were bumped to later flights - we waited an additional 10 hours to get rebooked and find a flight, unfortunately the waiting area had limited very air conditioning... I will not be returning to the Bahamas. BTW, the new water park at the Atlantis is pretty cool.
The best vacation ever
Posted by CaraR from Gainesville, FL on 4/4/07
I felt compelled to write this review after reading others on this site and elsewhere that deride Atlantis. Simply put, this was the best vacation I've ever experienced. The property is nothing short of spectacular. We stayed in the Beach Tower and our room, while not at The Four Seasons level of opulence, was clean, nicely appointed, and well-kept during our stay. Every person employed by Atlantis was courteous and most went out of their way to provide exceptional service. After traveling the globe with my military husband, I can honestly say that I have never been treated better. Staff went out of their way to make my family comfortable and their kindness went continually above and beyond normal customer service. As for the food, I'm not gonna lie to you--it'll blow your mind how much you can spend on a continental breakfast for four. Bring packaged muffins and buy some fruit and water at a nearby market to save money. You can find good deals on lunch by going to walk-up eateries near the pools--you can feed 4 with burgers, fries, and drinks for $22. This is the best meal deal on the island. Enough about the food--you're considering a trip to Atlantis for the amenities and you will NOT be disappointed. The pools and slides are amazing. The new Aquaventure is incredible. I have a 7 and 4 year old and we could have spent a week there and not been bored. The whole property was beautiful. What amazed me was that there was hardly a garbage can to be found and everyone was drinking out of water bottles and plastic cups yet I did not see ONE (and I am not exaggerating, I mean not one) piece of garbage laying around on the ground. All in all, I highly recommend this resort to everyone--there is something for every age to do and no one will be bored!
Pricey and Risky
Posted by 123456asdf from Pennsylvania on 1/4/07
We were there July 05. Nice facilities, service somwhat mixed, plan on problems and delays at registration. Overpriced, so if you're on a budget, choose another destination. Food poisoning seems to be a serious concern here. We stayed on the compound, and ate only at Atlantis. All 4 of us experienced bouts of nausea, severe vomiting, and one had diarrhea for 3 days. People in the room next to us also had a bout of poisoning. While at the casino, someone sat down next to me and told me her husband was up in their room with food poisoning. My wife saw someone vomiting in the lobby bathroom. Customer service people were of no help, saying that they were unaware of any food poisoning complaints. I filled out a complaint, they failed to investigate it. Unfortunately you have no recourse. This type of thing would not have been tolerated in a US hotel. It really marred what would have been a wonderful vacation. Most healthy adults can tolerate a day or so of vomiting and diarrhea (my wife had 3-4 four days of persistent nausea). I would NOT go with infants, young children, older (60 or older) adults, or anyone with underlying health problems - food poisoning may have more serious consequences with them. However, if you feel lucky, the facilities are nice. I personally will never return. Why they seem so blase about the food poisoning puzzles me - perhaps the 2005 hurricane season had a serious impact on their earnings, and they trying to cut corners.
Atlantis is far from Paradise
Posted by FoghornPeach from San Antonio on 11/26/06
We have taken many family vacations over the years and have never felt compelled to write a negative review until now. Our problems included: Check-in took over 3 hours despite being promised a room in 15 minutes&then 30 more minutes ( I am a supervisor, I guarantee your room will be ready in 30 minutes& ) When we called the Prompt Response line we listened to a recording for over 10 minutes. The people positioned in the two key locations in the lobby to help the guests find their way around (at least thats what the front desk personnel told us) are actually TIMESHARE SALESPEOPLE. Guest Services is hidden away in a location that we never found. The manager promised $50 credit for our inconvenience, but did not give the credit. Other events include: - Seeing an employee run pedestrians off a walking path while driving his cart forward then backward to chase an attractive guest who refused to talk to him. - Walking 20 minutes to get to the fitness center to find other guests waiting at the golf cart used to shuttle people to the basketball court (they had already informed the fitness center employees of their need for transportation)&10 more minutes we went inside to remind the employees that there were now 7 of us in need of transportation& In 10 more minutes we see the cart driver (who had been inside the shop the entire time) emerge with a family of 4 to tell the 7 of us to get off the golf cart so he could take the family to play tennis& He then took that family on the cart and left 3 seats empty WHILE TAKING THEM TO THE BASKETBALL COURT AREA. - The beach and pools are closed at 5 PM so that (as an employee informed us) people will spend more money in the casino. - As the temperatures were somewhat marginal for swimming (approx 70 F) the only hot tub on the property was not working. - Finding ants crawling in the bathroom and in toiletry bags on the last day
Get Advice From Other Travelers
- Weather for Short Cruise to the Bahamas in January
4 responses; most recent on 09/12/2008, 05:15 pm - Distance between Leewards & Bahamas?
1 responses; most recent on 09/04/2008, 02:07 pm - BAHAMAS-where/which upscale resorts on the Bahamas will I NOT find people selling me stuff on the beach?
2 responses; most recent on 09/01/2008, 08:27 am - Labor Day in the Bahamas?
3 responses; most recent on 08/23/2008, 05:09 pm
Visit the Travel Talk forums for help on planning your trip >>
Buy the Guidebook
-
$10.95
-
$16.95
Get the Fodor's Newsletter
Read the current issue
For more travel ideas, tips, and deals, sign up for the Fodor's newsletter here. Browse previous issues.
