Grace Bay Club

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  Grace Bay Club Review

  i just returned from Grace Bay--I would avoid the banana boats (not run by the hotel but show up as this is a public beach!) as they appear to be unregulated, uninsured and the source of danger!!! Back to the Hotel. The location and rooms are excellent albeit somewhat pricey. A one bedroom suite is over $1300 and do not have roll out or sleeper sofa - so you cannot really use this space unless the bring in an extra bed ( which they will) While we were there, several groups came and went (the negotiate better deals) and you will have the pleasure of sitting next to their "Party, steel band, and speeches and bad american fashion" while you dine. If you are looking for quiet and tranquil this is not your place! Travelers should note that views of the rooms on the first and second floor in the Villa's are also partially blocked by both of the restaurants which sit on the space between the buildings and the beach. The sailing activities are now under a gentleman named Evan who seems to be doing a great job. He gave my son a sailing lesson and did a great job. Overall, the care and concern for children is excellent. Life jackets are in short supply so that might be an area for improvement. The staff are friendly and try to go a good job but could benefit from more training i.e.knowing what to do instead of constantly asking if everything is ok which can be annoying. There are several groups coming through i.e. weddings, corporate functions which may mean you should stay in the Estate if you want quiet. The good news is the music stops around 10 p.m. so that is good. The kids club is staffed by energetic and caring staff but it could be more rigorous and have a better space. It seems to cater namely to the under 8 crowd and those kids don't really want to hang out with 4 and 5 year olds. A larger space which is capable of different types of activities would be a good investment. Busy kids = parents who can venture out and spend money. Kids are allowed in both restaurants with the Grill being somewhat lower priced and casual vs. the Anacoana. Minor annoyances are running out of toilet paper ( they hand out one roll at a time), no spoons at breakfast, and the maids coming well after bedtime to do the turndowns. The buffet breakfast is excellent although I never saw a rasberry, blueberry, or a strawberry bigger than my pinky fingernail. The berries were in short supply. Additionally, shampoo and conditioner was on a short leash. If I did not now I would say they are managing the cash a bit too tight here at the expense of the guests. The retail store did not have items you would expect like sunscreen, etc things you might need. It was well stocked with size 2 and 4 bathing suits and other fashionable items! The major negative with T and C is the 1 hour 50 minute wait to get through airport security. The Airport expanded the runways however the interior has not been expanded. It seems that all of the travelers arrive at the same time and the Airport is total chaos. I would not recommend traveling on Sunday. If you can leave Monday or Tuesday that might ease your stress. So stay on the top floors, negotiate on the price, and travel on Monday not sunday and only use the boats from the hotel! You will have a great time!

  by momof32012, 4/2/12
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  Perfect...only if you can ignore the major service issues!

  PROS: phenomenal location and vista, superb massages, helpful staff at breakfast and on the beach, very nice oversized rooms.
  
  CONS: The hotel's signature "personal concierge" service is unfortunately a joke at best. While we were told to expect a team of two concierges to service our needs 24/7, we had to make repeated requests for the simplest of bookings.
  
  EXAMPLES
  
  1) I asked about a sunset sail five times, twice prior to arrival and thrice while on property; even when we gave the staff an internet printout of an available option, they responded 24 hours later that nothing was available during our five night stay!
  
  2) Upon arrival, we were asked by one of our concierges (Boda) to wait outside by the elevator while he took another couple to their room. Each of the managers I spoke with indicated this was not acceptable.
  
  3) Arranged by the hotel in advance of our arrival, we booked a day of scuba diving -- when we arrived at the shop, the owner was irate that we did not have a voucher; we had informed the front desk of the issue more than an hour earlier and were told they would take care of the issue in advance of our arrival at the dive shop.
  
  4) Booked by our "concierge" once we arrived, a 4 hour speedboat experience brought us back to the hotel after two hours. After arguing with us that we had only booked 3hrs vs. 4hrs (yes, they had booked it for us earlier that same day!), our concierge came back with an offer of an (unimpressive) 10% discount...which was not applied to our bill!
  
  5) By the fifth day of our stay, several senior management members had been alerted by us to the issue by me personally. Despite a one-on-one conversation with the general manager Andy, nothing has been done to correct the staff issues or provide us with a new team. Additionally, despite telling me that he would be "fair", absolutely nothing has been adjusted on the bill (in fact, we have two full charges without discounts to which we are entitled).
  
  SUMMARY. If you are up for a self-service holiday at first-class prices, the GBC cannot be beat. If you expect any amount of customer service, you will likely do better elsewhere.
  
  Note: the author has spent more than 1500 nights in hotels in four dozen countries over the past decade.

  by WorldTravelerNY, 8/19/09
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  island and resort are perfect

  For the East Coast, Turks is the best place to go. Short direct flights, beautiful beaches, and great food. nice people.

  by nysemem, 3/23/07

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