At this small, family-owned boutique hotel in Tucson, Arizona, guests rave about the friendly, attentive staff and small extras that make the inn a special stay as well as a great value. The hotel provides an array of appreciated amenities, from complimentary afternoon tea and the use of bicycles to ice cream by the pool. Other perks like free Internet and bottled water contribute to guest satisfaction.
Read the full Fodor's review »Fodor's Choice Gold Awards 2010
Best Hotels for Service
U.S. hotels that offer remarkable hospitality experiences and continually strive for top quality customer service.
In alphabetical order Photo: The Peninsula New York
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Arizona Inn Tucson, AZ
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Four Seasons Resort Maui at Wailea Maui, HI
With all the primping and pampering guests enjoy, there's no question that the Four Seasons Resort Maui at Wailea is a remarkable luxury property. From pool attendants passing out ice water and chilled towels on hot days to housekeeping making twice-a-day visits, the thoughtful touches and special treatment are what make a stay at the Four Seasons memorable.
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Keswick Hall at Monticello Charlottesville, VA
Guests staying at this stunning country mansion are treated to everything from private airport transportation upon request to special amenities for their pooch (including treats, comfy beds, and pet sitters). Personalized service is a point of pride. Pampering extras include a Baby Butler catering to parents' child-care needs, and a Love Butler who can arrange private meals and champagne delivery.
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Little Nell Aspen, CO
This beautiful mountain resort in Aspen, Colorado, is the ideal spot for those looking to ski and be spoiled. Guests hitting the slopes rave about the special ski concierge who handles everything—tuning up gear, warming boots, buying lift tickets, and providing ski and snowboard storage. For those less athletically inclined, the attentive hotel concierge arranges restaurant reservations and spa treatments.
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The Lodge & Club Ponte Vedra Beach, FL
Luxurious amenities, like tennis courts and golf courses nearby and complimentary access to the fitness center and aerobic classes, in addition to the Lodge & Club's welcoming and helpful staff, make staying here an unforgettable experience. People come for the oceanfront rooms and endless number of activities (from fishing and horseback riding to bicycling and sailing), but it's the thoughtful, attentive staff that keeps them coming back.
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The Peninsula New York, NY
It's a world-class affair at the Peninsula, where guests receive the ultimate five-star treatment. The staff is warm, welcoming, and accommodating to each and every guest. The hotel's unique Peninsula Academy takes personalized service to new heights, creating planned cultural activities based on guest preferences (if you'd like a Fifth Avenue walking tour or private breakfast at Van Cleef & Arpels, just ask).
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The Resort at Paws Up Missoula, MT
Luxury camping sounds like an oxymoron, but not at the Resort at Paws Up in Montana's Blackfoot Valley, where guests sleep on king-size beds in wood-floored tents with daily housekeeping services, plus their own personal camping butler who attends to every need. If upscale camping isn't your style, Paws Up also offers luxurious homes that can accommodate larger parties.
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Ritz-Carlton Boston Common Boston, MA
The Ritz-Carlton Boston Common provides exemplary, personalized service around the clock. From the 24-hour concierge and in-room dining to the twice-daily housekeeping service, guests' needs are attended to at all times of day. Complimentary overnight shoeshine and weekday-morning limousine service around town are notable touches.
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St. Regis Washington, DC
At this elegant hotel in the nation's capitol, service reigns supreme. Personalized butlers pack and unpack luggage, arrange restaurant reservations and spa treatments, and make each guest feel like they're one of the many dignitaries or heads of state who frequent the property. Other amenities include 24-hour room service and access to the complimentary 24-hour fitness room.
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Twin Farms Woodstock, VT
The service is impeccable at this country estate in the heart of Vermont. In summer, guests hike, bike, swim, and fish; and in winter, skiing, snow-shoeing, and ice skating are par for the course. While guests stay active, the hotel staff prepares thoughtful touches, like picnic baskets for the end of the hike, and bonfires on winter nights.
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