Fiesta Americana Grand Chapultepec

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  stayed 3 times awful experiences. HAD ENOUGH, READ BELOW 4 DETAILS.

  I've stayed in this hotel 3 times in the last 45 days spending over 2000 dollars. Over those 3 times the following happened:
  Valet could not locate my car because they handwriting of the person receiving the car was unintelligible.
  The drain in the bathroom overflowed, filling half my room with waste water and stinking up the whole place.
  The 24 hour meals menu (twice) was outdated and the items listed on it where not available.
  Breakfast choices were not up to standard for a 250 U$D/night hotel (that's what I paid).
  Meals tasted like they were frozen and reheated and they were comprised mostly of butter for flavor and certainly NOT healthy.
  Whoever took my reservation on the last stay, used a credit card from somebody else (have no idea who's credit card that was) and since that transaction was denied, I lost my room and when I got to the hotel I was lucky to get a room at all and had to settle for a much lower quality room at the same price.
  The hot water in the shower was too hot and there was NO FLOW of cold water to mix with the hot water, so I scalded myself and could not take a shower.
  Although I couldn't see them, I got stung by what appeared to be bedbugs in several places in my body while sleeping and this itched a lot for a few days.
  the mattresses are WAY too hard and the feather pillows are way too soft, I could not sleep.
  the thermostat in the room is just for show, only the fan works, there is no heating or AC.
  I was woken up at 9am by someone coming into my room to check the minibar consumption EVEN THOUGH MY DO NOT DISTURB SIGN WAS HANGING FROM THE DOOR.
  One of the rooms I was staying in, started stinking of tobacco smoke around 23:00 and it intoxicated me until about 3 am.
  Suffice it to say I will NOT be coming back to your hotel, I will publish this review all over the net and I will not recommend you.

  by tortugaveloz, 3/11/13

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