What exactly is that smell?

Posted by lcbjennings from Boston on 10/22/07

If sterile modern is your decor preference and walls of sports-laden TVs your favorite way to relax in the evening, then you might be able to get past the dirty rooms smelling like kitty litterboxes. Service was mixed, with some staff quietly helpful, others not so interested.

A TOTAL NIGHTMARE!

Posted by Mickey from Oklahoma on 3/16/06

Not sure how this "resort" got a 4 star rating. Be warned! this is NOT owned by Wyndam any longer. A resort company recently purchased it. There is no chain of command in this hotel, if you have a problem, you will get the run around. The rooms are as old and run down as the other reviewers have said. The buffet WAY over priced, don't waste your money. We went to the Magic Kingdom first and checked into the hotel at Midnight. We had an exhausted 7 month old and 2 yr. old in a stroller. We went to the room only to discover that the room was filthy. Not vacumned and the sheets were dirty. Not only dirty, but had hair and BLOOD on them. We called down to the desk to get another room. We were left on hold for 10 minutes only to be told there wasn't anything they could do. They gave nothing but attitude! As if we were complaining for no reason. We went in circles with the night desk for 2 hours. Finally, at 2 in the morning, they moved us to another room, but it was smoking. They rude woman at the front desk keyed our room keys wrong twice!! We have a 7 month old asthmatic infant with us but they wouldn't move us. They finally agreed to removed all the charges for the hotel. But, we were stuck in the smoking room. At 6 a.m. we got a bill for $70 under our door. We called the desk and pitched a fit! They finally agreed to removed the charges and were VERY difficult about giving out the Hotel manager's number. There was another guest at the main desk complaining about maid's stealing from his room. They wouldn't help him at all. So we gave him the manager's number. Will never stay here again.