Hawks Cay Resort

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Fodorite Reviews

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  Hawk Cay is Fantastic

  My husband and I had heard of Hawks Cay and decided we would stay there. It was a little pricey but all of the Florida Keys are so why not splurge. We had a wonderful experience there. The staff was so helpful and our room was huge and very clean. The grounds were out of this world and there was nightly entertainment. This resort is by far first class to luxury and I am very picky about hotels. Would highly recommend to anyone!

  by TRAVELPORT, 9/25/12
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  Hawks Cay Resort Review

  I must say the place was pretty decent looking- a bunch of pools, large grounds, and a decent room. However looks can be deceiving.
  
  First, you get whacked with a $30 resort fee everyday. Of course, the company doesn't put that in the daily room charge so when you are comparing hotel prices you can't compare apples-to-apples. This is simply a junk fee to add on to an already very expensive hotel. Add on $30 to whatever price they give you!
  
  Our TV and room safe were broken when we arrived so we called up the front desk and they said they would send maintenance down. After 30 min. of not seeing any maint. guy we called again, but to no avail. Finally, we had to speak with a manager to get a maint. guy--so three calls to simply get a maintenance guy to fix a TV and room safe.
  
  Then we went to the Beach Grill, one of the on-site restaurants at the hotel. They do not allow you to charge the bill--I suppose hoping that if it is billed to your room you will simply not think twice about how much you are charging up. It would be nice to have the option of paying off the bill and not having such a monster bill at the end. Nonetheless, at most of their restaurants service was extremely lousy and very slow. We ate at both the Beach Grill and Tom's Harbor. At Tom's Harbor we waited nearly a half hour simply to get our check.
  
  Since your car is parked away you've to wait for their "island" tram to get everywhere. This thing is slow as heck and who wants to wait outside in 95 degree weather for a bus to get around?
  
  If you want free breakfast look elsewhere. Sure you could get a free breakfast at a Motel 6 for a quarter of the price of Hawks Cay, but at Hawks Cay they charge you $19 simply for a buffet breakfast. In fact, a lot of things at the hotel are upcharges, such as just about all the water activities, swimming with the dolphins, bike rentals, etc. This place is hardly all-inclusive and you would think, at $300 a night plus a $30 whack on a bogus "resort fee," that these things would be included.
  
  The final day we had to practically beg to get our checkout moved back just one hour. When I asked if they had our room rented out the next day they said no. So they were simply being jerks, and standing on ceremony to get us out. In fact, we received a note the previous night from the manager, a Mr. Singh, that checkout was at 11 and if people were not out there would be a 50% charge for the next day, and if guests were not out by 2PM we would be charged 100% for the next day. Seriously? In a $300/ night hotel they treat you worse than a foreclosure judge would.
  
  The last straw happened the final day when we called to simply have our bags picked up and loaded into our car--supposed to be part of the service for the $30 daily resort fee. No one came...we called three more times and despite assurances from the front desk no one ever showed up.
  
  In short, I will never stay there again! They've Ritz Carlton prices with service worse than the EconoLodge. There are plenty of other options nearby in Marathon and throughout the Florida Keys where you can get a lot more for your dollar and be treated with respect!

  by coralrocks2, 7/25/12

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