The Turtle Bay Resort

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Fodorite Reviews

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  Beautiful resort!

  My husband and I stayed at the Turtle Bay Resort in February and LOVED it! The staff was very friendly and helpful with all our questions and assistance with different excursions we wanted to attend. My husband played the Palmer golf course and thought it was beautiful and challenging. Leonardo's Italian restaurant is delicious, we ate there 3 nights and every dish was excellent! LOVED Turtle Bay will definitely be back!

  by mtownmama, 9/9/12
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  Beautiful and full of amenites

  My son and I stayed here. We loved the view of the beach for such a great cost. The pools are clean and amazing the property is beautiful. We also took a horse back ride one on one with the trainer. Great room service. Great valet service. Beautiful private beach and great dinning too. I will be back for sure.

  by lilibeelee, 9/9/12
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  Beautiful but not worth the price

  Paid almost $400 a night for a room with a chronic ant problem.
  
  The RUDEST concierge we have EVER encountered--we were robbed at Ehukai Beach Park and all we asked her to do (I was crying) was to assist us in finding a place where my husband could get eyeglasses i.e., lenscrafters, since his glasses were stolen.
  
  Her response was to THROW THE YELLOW PAGES IN FRONT OF US! She then took the yellow pages back saying that "you have one in your room"
  
  We did not expect sympathy from her (and we didn't get anything not even a "oh, that's too bad"--it's not her fault we were robbed--but assisting us in locating services is part of her job as concierge).
  
  She made a big deal about not giving us reservations at 11 a.m. for the Sunday brunch and said we could only go at 11:15--we obliged and the place was half empty when we went.
  
  On another occasion, I was standing behind a man she was helping--she left the desk (never acknowledged me, didn't say she'd be back--she just left me standing there).
  
  Restaurants were good, but there is nothing, absolutely nothing to do after sundown--not even at the bar--they really should come up with something for night entertainment.
  
  Beach is good for snorkeling but the area is small.
  
  We did the hiking trail through their 880 acre nature reserve and a homeless looking drug addict high on drugs jumped out at us and started chasing us (it is very far from the main part of the resort and noone would ever hear you scream). Thankfully, we got away because the guy was in such a stupor.
  
  We thought it was funny that the management of this hotel REFUSE (we asked) to provide golf carts to their guests or to transport their guests paying $400 a night to see the nature reserve--we have to make the VERY long walk (non guests supposedly have to pay to see it) but a bum can hang out there!
  
  It's a beautiful place, too bad it is run so poorly.

  by Golnarsarge, 12/17/08

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