Soniat House

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  Soniat House Review

  I reserved the Soniat House in July of 2010 for the Essence Festival and the room was $675.00 a night. My credit card was billed for one night in advance. I called to downsize because I was traveling alone as oppose to traveling with my family. Now mind you I stayed with them the year before and paid $650.00 per night in 2010. I saw online there were rooms available and I couldn't believe they treated me the way they did. The staff in the evening said it wouldn't be problem and the next morning I was told they couldn't downsize me because they were a small property and they couldn't afford to take the loss. I was so shocked!! and couldn't believe my ears......they could have at least given me half of the last night of my stay....nothing. I can assure you I will spread the word and let Essence Staff and Press to never ever recommend or put this hotel on their website for their event. I will also inform the Jazz Festival employees to do the same. Maybe when we stop staying there and wasting our hard earned money, Soniat will take classes on how to give better customer service for repeated business

  by Anonymous1234, 7/8/11
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  Roach Hotel

  Pros:
  -beautiful courtyard
  -melt-in-your-mouth biscuits
  -great location on a quiet street, but still central
  -authentic overall feel
  -half the staff was lovely
  Cons:
  -very poorly lit common spaces
  -completely out of date decor (at least #18 is, but I'm going to guess there are some nice rooms because we read several good reviews on the hotel before booking)
  -dirty carpet (would recommend slippers to bare feet)
  -some saccrine-coated rude front desk staff
  MAJOR CON:
  -COCKROACH in our room and it was huge...when we let the front know (as nicely as possible because we actually felt bad complaining and chancing hurt feelings and embarrassment) they had a deal-with-it attitude, never once used the word "sorry" and didn't agree to a room change until we were checking out (about ten min after finding the disgusting bug...how long it took us to trow our stuff together and bolt out the door). We would have left regardless, but even one, "I'm really sorry about that." would have helped elevate our parting impressions.
  
  If you don't mind bugs or already have them in your home, this last con might not matter to you...it certainly mattered to us though.

  by seriously, 2/17/09

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