Caesars Palace

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  Caesars Palace Review

  Hotel and Casino where clean and nicely decorated. The staff however was beyond rude and flippant; at first we thought maybe someone was having a bad day then realized rudeness must be a job requirement!!! Not worth the extra $$$ - stay elsewhere.

  by Drumhorse, 2/19/12
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  Very disappointing

  We arrived late (11pm) from a long flight. We were told that there was only one room left in the place but that the phone wasn't working. It took close to an hour to get a room. There were only 4 other people in frint of us when we arrived at reception. They were on phones making sure rooms had been made up by housekeeping.
  
  No problem about the phone, I never use hotel phones. Room was small & dirty. There were dust bunnies hanging from the ventilation grids. When I closed the pocket door to the bathroom, tons of dust bunnies fell to the ground and on me. We were too tired to complain. I showered and while wife was in shower, a maintenance person attempted to enter room to fix phone. I told them to come back tomorrow but they still tried to get in. I had door latch on and they finally gave up. It was 12:30 local time by then and 3:30 am for us Eastern timers....
  I complained the next day: complete apathy. When I returned home, I took the time to write to management to express by extreme disappointment with Ceasar's. They replied that I should have complained when I was there. Too bad so sad! Well... I will take my business elsewhere.
  
  WRT gambling: I agree with another reviewer. The table minimums are way too high. And they have large sections of closed tables. They are obviously not interested in my money.

  by Phil_Ottawa, 11/5/08
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  Beautiful View from Augustus Tower Room

  Arrived at Ceasars on 1/23/08 and after asking nicely for a view of the Strip, was upgraded (at no charge) to a great room with views of the Bellagio fountains. We had booked a Deluxe Room which I gather would have been in one of the other towers, so this was a nice surprise! Room was perfect and the beds were SO COMFORTABLE! Only negative is that it's a long walk from the Augustus Tower to anything down at the Forum Shops end. All interactions with Ceasars employees were professional with the right amount of friendliness. We caught the various "talking statue" shows which aren't worth going out of your way to see. All in all, an excellent stay at a very nice hotel.

  by koryn, 2/1/08
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  Rude Service at Airport Check-in

  Let me start with the bad experience first - we checked in at the airport and was greeted with a RUDE attendent ! Plus we found out that we got ripped of for the ground transportation that she sold us. We paid $14 each way - thinking that Caesars was giving us something special for staying at their hotel only to find out that if we had bought the tickets from the bus driver it would have only been $10.50 !! Then we were given the room from hell !! Seriously - this room was beyond disgusting ! Plus we were right on top of one of the clubs so our beds were vibrating from the bass. Then the toilet overflowed, plus I was there with my daughter celebrating her birthday and the bathroom didn't even have a door - I was ready to get out of that hotel. I called the front desk and happend to get a really nice person who - no questions asked - immediately told us that a bellman was on his way to move us to the "new" tower. The bellman even commented "why would they give you this room - it even stinks in here". I thought that this was how the rooms were in Caesars since it is one of the older hotels - well, to our surprise they moved us to an incredible room - this time with a view - not a wall with all the a/c units !! and a gorgeous bathroom (with a door). No smell, new beds and a flat screen TV - what I thought we would be getting for the price and what we had seen advertised. Yes - I am used to 5 star hotels and I appreciate pleasant service but I'm not a spoiled brat - but that first room should be condemmed ! I think next time will be Bellagio or Wynn for us ! I gave the low ratings because I was trying to split the good and the bad. Too bad I didn't complain the first night.

  by JerseySue, 3/5/07
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  Great room!

  Stayed four nights in Palace Tower. Very comfortable room. We had view of Mirage. Everything was great except gambling tables where the minimums were too high for casual gamblers. Saturday night was $50. We ended up not gambling at night which made for a cheaper stay.

  by Kytravelmom, 12/10/06

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