Charlotte's Creekside Inn

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  Charlotte's Creekside Inn Review

  I've stayed all over the world and eaten at hundreds of great places, but my terrible experience with the owner of this Inn stands out in my mind. I called the Inn to buy a gift certificate for my inlaws, who lived an hour away...I purchased a $150 gift certificate and sent it to them so that they could have a nice meal out. There was no mention of any expiration date on the phone. My inlaws got the certificate, and decided to save it until their son came to visit them the following year for the holidays, so he could drive them there and enjoy the meal with them.
  
  They had a good meal...the food was above average, not outstanding. A little pricey. But when they tried to pay with the certificate, the waitress told them the certificate had expired the prior week (small print on certificate had an expiration date). The owner came over and was downright rude to them about the whole thing...didn't care that it was bought just the previous year during the holidays, that it just expired a week ago, didn't want to hear that the expiration date wasn't prominent. The pricey meal that they then had to pay for ruined the entire evening. When I called to discuss the matter with her on my inlaws behalf the next day, she was rude to me too. She admitted that perhaps no one had told me (the purchaser) about the expiration, but said that my elderly inlaws should have notice it. In essence, she said, she was keeping my $150 and we were stuck with a worthless expired gift certificate.
  
  I'm sure it's a nice place, but if you have a problem, don't expect a customer friendly response and a fair resolution....if they can take your money, they will. An experience I'll never forget.

  by rcc777, 12/31/09

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