Mills House

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Fodorite Reviews

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  Should have checked the van for valet damages

  The service at the time seemed pretty good. However, we had two bad experiences. One was easily corrected but the expensive damage to our van was not.
  
  First, we used the valet the evening we checked in because the parking area at the door is extremely poor. At check out, we picked up our car from the valet early in the morning (5:45AM) when it was still dark outside. Then that afternoon (around 3:30PM) we noticed that the rear quarter of the car had been scraped and pushed in from the parking garage. Since we had left the hotel, neither they nor their insurance company would accept responsibility of the $1250 damages. Of course, they would not bother looking at any cameras or the parking garage space or do anything to make the situation right with us.
  
  Second, the On-Demand or Pay-per-view system was not functioning in our room when we wanted to watch a family movie with our younger kids. They sent up a technician to restore the system, which he did very well. Then he ordered the movie for us (MIB 3). Well, we stopped the movie when there was blood spraying with the sound of a chainsaw in the background! When I asked to have the charge of that particular movie removed, the front desk did so and even removed the charge of the movie that we actually watched! Mistakes happen, and they corrected that one so we were very satisfied the resolution with this hiccup.
  
  Just a short note on the rooms...they are on the small side, but more importantly, the walls are pretty thin so you may have trouble sleeping due to outside/hallway noise if you are a light sleeper.
  
  The overall lesson to be learned is that the car should be thoroughly checked for damage prior to leaving because they park them in a tight parking garage where damage is likely...especially if you have a mini-van.

  by teddy724, 10/15/12
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  A great place to stay

  This hotel has great service and a great location. It is just a quick walk to the downtown market, boutiques, and fabulous restaurants. The rooms are clean and comfortable, and this hotel has their own parking, so you don't have to drive around all day looking for a spot.

  by lebekka, 4/29/07

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