The Peabody Memphis

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Fodorite Reviews

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  The Peabody Memphis Review

  I'll summarize my review here in the first paragraph! The facility and the rooms are dream. The extra fees are a nightmare. My $179 room cost me $323. I'm not planning to stay at The Peabody ever again.
  
  I visited the Peabody in the 80s, I stayed there in the 1990's and I stayed there again in late 2011. All three times the positive aspects of the hotel were the same. This hotel is in a superb historic building that is in excellent updated condition. The rooms are spacious, clean, modern and comfortable. It is an easy walk to Beale Street and the Mississippi River. The superb lobby is the Peabody's best feature. The lobby is a huge open expanse full of comfortable seating, a bar, a piano and an eager bar wait staff. I think I could contentedly fritter away an entire evening in this open lobby bar and visit and people watch.
  
  So, the facility and the location are great, but.... On a recent trip through Tennessee my cell phone died and my car overheated near Beale Street. I wearily walked into the Peabody Lobby, without a reservation, and inquired about price and availability of rooms. I was quoted a price that seemed a little high so I asked about a AAA discount and was then quoted a reasonable price. I then asked about parking fees and taxes. Self parking is $18, Valet Parking is $24, County Tax is $12 and State Tax is $17. I decided I could live with that so I said I'd check in. As soon as had checked in and while I was receiving my key I was informed that the hotel charges an non-optional $12 per day "Hotel Service Fee". I asked why she had not disclosed this during our room price discussion and I was told that this was not a charge for any part of the room and that all guest pay this fee. I was floored that she could intentionally misrepresent the total cost of my stay when I was so obviously trying to calculate my total cost. I received no apologies though, and was told that this service fee was non-negotiable and it was not necessary to disclose it when discussion the price of the room.
  
  So, I had previously mentioned that my cell phone was broken and my car unexpectedly broke down. I needed to call my family so I searched the lobby and the neighborhood for a pay phone or a place to purchase a calling card. I had no luck. I called the hotel operator to find out what the charges for long distance calls would be but she didn't know. The front desk put me on hold and never picked back up so I never found out from them either. I went ahead and made three very quick phone calls, I had to, and now I know exactly what the Peabody charges for long distance. A one minute call cost $21, a two minute call cost $24 and an eleven minute call cost $39.
  
  One more thing, when you are checking in your will have to endure a confusing sales pitch to be upgraded to a special premium floor for only, approximately, $60 a night. It feels like when the car salesperson tries to persuade you to buy the extended warranty. Look out!
  
  So, I'm not planning to stay at The Peabody ever again. $85 is too much for 11 minutes on the telephone and it is unacceptable for the $12 hotel service fee to not be disclosed along with the room rate. There are hotels that will bill me with honesty and respect and I will stay in one of those hotels next time.

  by dmanndmann9876, 10/25/11
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  Peabody Hotel Review

  I was booked at the Peabody for a conference there; but when I arrived (at nearly midnight) they told me that "existing guests had decided to extend their stay and so my room was not available." I was furious - they made sure I knew there was nothing I could do about it. They booked me at the Hilton across the street. No other offer was made to make up for the inconvenience (no free night, no free dinner, nothing). I would never, ever, recommend anybody trust this place to maintain a reservation.

  by AmoryBlaine, 12/16/10
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  Watch Out

  Way over priced. Lobby is really good, ducks are fun, rooms are not good, hard to work with for a meeting and really does not care about the customer after the meeting contract is signed.

  by RLB3, 4/13/08
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  Excellent for meetings

  I was able to go to the Peabody for a meeting in March'06. Yes, it is expensive, but the excellent service and rooms are a plus.

  by cnd46, 12/4/06

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