Air Canada refuses reimbursement after cancellation
May 29th, 2023, 02:30 PM
#21
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The cost of travel insurance varies greatly depending on many factors including age, medical insurance, the cost of your trip, and what kind of coverage you choose to buy.
For me, travel insurance is included at no extra cost as a benefit on my credit card. I am covered for up to $500 costs incurred due to a travel delay in excess of 12 hours, which would have fully covered me in this instance.
For me, travel insurance is included at no extra cost as a benefit on my credit card. I am covered for up to $500 costs incurred due to a travel delay in excess of 12 hours, which would have fully covered me in this instance.
May 30th, 2023, 12:10 AM
#22
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Happy Travlr - So I believe!
When we were travelling "full time" and our trips were anywhere from 3 to 12 months long we used to buy one off cover for each of those trips. Those premiums were indeed based upon age but were "fully comprehensive" covering everything from lost baggage, cancellation and curtailment, medical, even medical and death of a close family member before or during a trip covid related issue are also covered. Premiums varied with the length of the trip and were age dependant but were never more than £500 even for the longest trip.
Now our trips are much shorter I rely on an annual policy from my bank which provides the same cover, plus car breakdown and recovery and cover for our cellphones for £20 per month.
Perhaps there is a market waiting to happen in the US?
When we were travelling "full time" and our trips were anywhere from 3 to 12 months long we used to buy one off cover for each of those trips. Those premiums were indeed based upon age but were "fully comprehensive" covering everything from lost baggage, cancellation and curtailment, medical, even medical and death of a close family member before or during a trip covid related issue are also covered. Premiums varied with the length of the trip and were age dependant but were never more than £500 even for the longest trip.
Now our trips are much shorter I rely on an annual policy from my bank which provides the same cover, plus car breakdown and recovery and cover for our cellphones for £20 per month.
Perhaps there is a market waiting to happen in the US?
Jun 28th, 2023, 07:21 PM
#23
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Final final: AC was true to their word and honored their promised '20% off' base-fare discount offer. That amounted to $2,000 on our recent purchase of French flights.
Fingers crossed that computers will talk to each other, that mechanics won't malfunction and that 'weather' will be no impediment.
I am done. the persistent
Fingers crossed that computers will talk to each other, that mechanics won't malfunction and that 'weather' will be no impediment.
I am done. the persistent
Jun 29th, 2023, 09:14 AM
#24
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Final final: AC was true to their word and honored their promised '20% off' base-fare discount offer. That amounted to $2,000 on our recent purchase of French flights.
Fingers crossed that computers will talk to each other, that mechanics won't malfunction and that 'weather' will be no impediment.
I am done. the persistent
Fingers crossed that computers will talk to each other, that mechanics won't malfunction and that 'weather' will be no impediment.
I am done. the persistent
Jun 29th, 2023, 12:19 PM
#26
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Jun 29th, 2023, 12:47 PM
#27
It does run about 10% of the cost of the trip through Seven Corners. If someone is paying "thousands" they are taking some pretty nice trips or using the wrong insurance company, or they might be advanced in years or need heavy duty pre-existing condition coverage. Or insuring more than one person.
I almost never bought coverage for the cost of the trip, when I was traveling independently as my trips were not that expensive. Or I might buy an inexpensive one-of policy from World Nomads but they have an age limit. I think it used to be 70 but just checked and now it's 65. My regular health insurance when I worked had overseas coverage for medical and evacuation. I stilll have international emergency coverage but a lot of people on Medicare don't.
.
I almost never bought coverage for the cost of the trip, when I was traveling independently as my trips were not that expensive. Or I might buy an inexpensive one-of policy from World Nomads but they have an age limit. I think it used to be 70 but just checked and now it's 65. My regular health insurance when I worked had overseas coverage for medical and evacuation. I stilll have international emergency coverage but a lot of people on Medicare don't.
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Last edited by mlgb; Jun 29th, 2023 at 01:02 PM.
Jun 29th, 2023, 04:05 PM
#28
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Yes MLGB, World Nomads is def now 65. They won't cover either of us anymore. But they did once send me a t-shirt. You've explained insurance possibilities well above in your post.
I am done. the dun done
I am done. the dun done
Apr 20th, 2024, 09:27 PM
#29
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Sigh...no Deep sigh...
Three times now in under a year, we have encountered unacceptable dealings with Air Canada.
1) There was our above cancelled Rome flight last spring, a farce worsened when we passengers were given widely different excuses (plural) for that cancellation and scant clarification at the moment as to re-booking. As I attempted to describe above, it was poorly handled by young ground-staff who appeared overwhelmed. Advice that was wholly inaccurate or completely contradictory to that given by colleagues was offered to flyers.
2) Then last summer, my wife and I tried to purchase business-class tickets to Paris: after the AC rep had all the booking details settled with us on the phone, they suddenly claimed that my credit card had been refused. That made no sense, it was ridiculous - I only have ever had that one card and the only place that it'd has ever been refused was when trying then to book with Air Canada. The result of that nonsense was enormous stress, and over 2 hours trying to resolve that foolish refusal.
Tonight the *exact same farce happened again, right down to the 2 1/2 hours of our time wasted, right down to the fact that we were again like last year *hung up on twice after we'd waited patiently in the phone cue listening to that insulting music jingle (note: it sounds like a theme song one might hear on a SNL skit, a truly awful and tacky selection especially when one is waiting patiently to be served, to you know, pay over $10,000 for your tickets- plz AC replace that inappropriate music with something calming and intelligent, say Eno's 'Music for Airports': pun not intended). Finally, my wife paid for the tickets. Neither our bank nor that airline ever truly explained why my card was refused.
The irony with tonight's initial refusal was that I had one hour prior, contacted our bank to inquire of them what 'might be done' to avoid a potential repeat of the same nonsensical refusal of my card by Air Canada. They told me that there was nothing at their end that indicated how my card could ever have been refused, after all I have always paid my monthly bill on time and never owed them a cent of interest over the decades. In other words, they pointed the finger at Air Canada.
So I thereafter made tonight's call to AC (cue big gulp) and encountered a virtual identical shitshow as happened a year ago. We again were hung up on twice by the AC phone cue system. Then their 'new final stage of security' failed. Repeatedly. So another emergency call was made to the bank, surely the issue was at their end, yeah? Nope. We later in the day were finally able to reach one of AC's booking reps again. After I expressed my extreme frustration, that person was somehow able to magically 'make it so' and our purchase was finally honored. Why could that courtesy have not been extended to my wife and myself, long-time Aeroplan members, in the first place with our initial call to AC nearly 3 hours prior?
Dealing with AC these past few flights has meant headaches, major stress and deep disappointment - boy, gimmee more of that, right?
Today the AC public relations department responded with an offer of $600 worth of AC e-coupons.
I am done. the rival airlines and their increasing appeal
Three times now in under a year, we have encountered unacceptable dealings with Air Canada.
1) There was our above cancelled Rome flight last spring, a farce worsened when we passengers were given widely different excuses (plural) for that cancellation and scant clarification at the moment as to re-booking. As I attempted to describe above, it was poorly handled by young ground-staff who appeared overwhelmed. Advice that was wholly inaccurate or completely contradictory to that given by colleagues was offered to flyers.
2) Then last summer, my wife and I tried to purchase business-class tickets to Paris: after the AC rep had all the booking details settled with us on the phone, they suddenly claimed that my credit card had been refused. That made no sense, it was ridiculous - I only have ever had that one card and the only place that it'd has ever been refused was when trying then to book with Air Canada. The result of that nonsense was enormous stress, and over 2 hours trying to resolve that foolish refusal.
Tonight the *exact same farce happened again, right down to the 2 1/2 hours of our time wasted, right down to the fact that we were again like last year *hung up on twice after we'd waited patiently in the phone cue listening to that insulting music jingle (note: it sounds like a theme song one might hear on a SNL skit, a truly awful and tacky selection especially when one is waiting patiently to be served, to you know, pay over $10,000 for your tickets- plz AC replace that inappropriate music with something calming and intelligent, say Eno's 'Music for Airports': pun not intended). Finally, my wife paid for the tickets. Neither our bank nor that airline ever truly explained why my card was refused.
The irony with tonight's initial refusal was that I had one hour prior, contacted our bank to inquire of them what 'might be done' to avoid a potential repeat of the same nonsensical refusal of my card by Air Canada. They told me that there was nothing at their end that indicated how my card could ever have been refused, after all I have always paid my monthly bill on time and never owed them a cent of interest over the decades. In other words, they pointed the finger at Air Canada.
So I thereafter made tonight's call to AC (cue big gulp) and encountered a virtual identical shitshow as happened a year ago. We again were hung up on twice by the AC phone cue system. Then their 'new final stage of security' failed. Repeatedly. So another emergency call was made to the bank, surely the issue was at their end, yeah? Nope. We later in the day were finally able to reach one of AC's booking reps again. After I expressed my extreme frustration, that person was somehow able to magically 'make it so' and our purchase was finally honored. Why could that courtesy have not been extended to my wife and myself, long-time Aeroplan members, in the first place with our initial call to AC nearly 3 hours prior?
Dealing with AC these past few flights has meant headaches, major stress and deep disappointment - boy, gimmee more of that, right?
Today the AC public relations department responded with an offer of $600 worth of AC e-coupons.
I am done. the rival airlines and their increasing appeal
Apr 21st, 2024, 07:58 AM
#32
Not surprised 
You should read some of the complaints about AC on FlyerTalk. There have been several discussions about credit card issues and they are always on about the horrible customer service.
You should read some of the complaints about AC on FlyerTalk. There have been several discussions about credit card issues and they are always on about the horrible customer service.
Apr 21st, 2024, 09:48 AM
#33
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Brief correction to above: my wife ended up paying for last year's Paris flights, not our most recent above purchase with that airline.
*What might be the legal penalty for like, sneaking into an Air Canada facility then biting their CEO?
Let me guess about that penalty: being tied-up then locked in a room without windows and forced to listen to that damned jingle for hours?
I'll take the electric chair.
I am done. the reasonable expectations
*What might be the legal penalty for like, sneaking into an Air Canada facility then biting their CEO?
Let me guess about that penalty: being tied-up then locked in a room without windows and forced to listen to that damned jingle for hours?
I'll take the electric chair.
I am done. the reasonable expectations
Apr 22nd, 2024, 07:10 AM
#34
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What a pita. I always make my AC bookings online myself and never have had any problems in that regard, I have the app on my phone too and that works well.
We did have an issue in Rome in 2022 where on the day of our departure back home to Canada I got an alert on my phone that the flight would be delayed, went back to sleep and woke up to a message that the flight was now cancelled and we were booked on the next day's flight. However, some time later received a message that our flight was now boarding from gate whatever. Huh?! In the meantime I had to scramble to call the front desk to see if they had a room for that night etc etc. We had to change rooms to a suite but luckily they gave us a good rate. We weren't the only ones in this predicament, the front desk asked at first if we were flying British Airways because the same thing had occurred to their passengers.
I filed a claim and after a lengthy wait we received $700.00 compensation. Oh yes, and on the way home my husband's luggage was lost for a few days.
Later that summer we went to Morocco using AC and they lost our luggage on the return flight but it was returned in six days.
Overall we have had pretty good service from them, recently we flew business class to Australia and the service etc was excellent. I feel like AC have more problems back east than out here in Vancouver.
We did have an issue in Rome in 2022 where on the day of our departure back home to Canada I got an alert on my phone that the flight would be delayed, went back to sleep and woke up to a message that the flight was now cancelled and we were booked on the next day's flight. However, some time later received a message that our flight was now boarding from gate whatever. Huh?! In the meantime I had to scramble to call the front desk to see if they had a room for that night etc etc. We had to change rooms to a suite but luckily they gave us a good rate. We weren't the only ones in this predicament, the front desk asked at first if we were flying British Airways because the same thing had occurred to their passengers.
I filed a claim and after a lengthy wait we received $700.00 compensation. Oh yes, and on the way home my husband's luggage was lost for a few days.
Later that summer we went to Morocco using AC and they lost our luggage on the return flight but it was returned in six days.
Overall we have had pretty good service from them, recently we flew business class to Australia and the service etc was excellent. I feel like AC have more problems back east than out here in Vancouver.
Apr 22nd, 2024, 07:29 PM
#36
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Now that airline is experiencing a catering company/supplier strike.
Will be interesting to see how that is handled in the air.
I am done. the labor issue and the grumbling tummies
Will be interesting to see how that is handled in the air.
I am done. the labor issue and the grumbling tummies
Apr 23rd, 2024, 02:15 PM
#37
jsyk:
In Canada, there are three main levels of assault in the Criminal Code:
In Canada, there are three main levels of assault in the Criminal Code:
- Level 1: Common Assault.
- Level 2: Assault causing bodily harm/Assault with a weapon.
- Level 3: Aggravated assault (wounding, scarring, maiming, disfiguring, or endangering the life of the victim)
