thecowgurl

October 2008 - BAD experience with bookit.com Long story, could be longer.... You can heed the warnings of previous customers, or ignore them like I did. But...there are consequences.

There are a few things you need to know about bookit.com

Mistakes? Sure, things go wrong. The true measure of a good travel service is how they handle their mistakes. I can not recommend using this service and hope, if you bookit through them, it is not very important. Beware the great deals. They may not be real and you will have wasted a lot of time and created frustration for yourself. You may be kicking yourself that you didn't listen to the bad reviews that are already out there regarding bookit.com...I was.

Summary - They did not honor published rates. They did not honor verbal confirmations by employees. They did not honor paid in full bookings. They will cancel your reservations by email stating it was your request. Their web-published customer service mission is far from reality.

I booked two vacations with bookit.com online. The flights were confirmed immediately, but the hotel reservations, Breezes in Bahamas, never were. I spoke with 5 different agents, including one supervisor, on 5 consecutive days about the Breezes confirmations. Each time, I was assured the confirmation would be received that day. I was also assured they would call me back, but they didn't. On the 5th day, They told me they contacted the manager at Breezes and was told the reason the confirmations were not received was because the fax machine at the property (Breezes) was broken. Two hours later, I received an email saying they were sorry that "I" had cancelled my reservations. Huh? I called them back and was told the rates were an error and they had cancelled my reservations and would issue a refund. They "allowed" me to keep the flights (since they were already ticketed) but that doesn't help much since I can't afford the accommodations. I contacted the VP, who agreed to call me back, but of course never did. She did have one of her employees call me back and using her best flight attendant announcement voice, apologized.

KVR

That's why I only use travel on-line booking companies as a guide and then book directly with my TA who either meets or beats the on-line companies.

I've used my TA since 2003 and she's been great. Always there when I need her and when her tour company or the airlines screws up, she fixes it with no problem. She has rescheduled us through 2 hurricanes and a Fun Jet screw up. You just can't beat personal customer service.

thecowgurl

You are lucky to have found someone that cares. I'm a do-it-yourselfer and can see it is not the way to go.

Forgot to mention, their MISTAKES go both ways. One of the resort options offered in my search for 7 days in Bahamas, was Sandals at $35,000.00 Yes, thirty-five thousand dollars. It was actually 35-thousand-something, but don't remember the actual amount.

virginia

try the conde nast ombusmen if you feel you have been wronged. they can often achieve what the individual can not.

thecowgurl

Thank you Virginia. Frankly, I'm tired of even thinking about it. I'm posting my experience because I promised I would, but it makes me feel horrible. The negative vibe is wearing me out.

KVR

Knowing Sandals high prices that probably was an accurate quote.