Robin

Anyone else hear anything about this, Treasure Island possibility closing it's doors on Friday?:
www.cayman27.com.ky/

Shibumi

That is the story. It was reported that the hotel had something like 13% occupancy for a while. It is hard to pay your utility bills when you have virtually no customers. If the hotel doesn't close on Friday, you can bet it will close another Friday.

If you've got reservations, you will want to make alternative arrangements for peace of mind.

bhvicki

From someone living on Grand Cayman I can confirm that yes, that is in the news right now, however there are powers at work to keep it open as it wouldn't look particularly good for the island if it closes. It is in financial difficulty, and it would be a good idea to stay abreast of the situation as it continues.

cayman420

One can only hope that it will be purchased by someone who actually cares about the property.
The place is run down, the staff is rude and the beach is terrible!!

bye-bye T.I.!!!

sunnydelite

It is very cheap and run down! They built a new wing of the hotel when we were there in 6/2001...but it wasnt that great!! Pool was dirty. Beach was all rocky...............staff definitely rude!!!!!!!!!!!!! It doesnt surprise me that it may be closing!!!!We stayed at Royal reef resort this past august. It wasn;t that great. I will stay at Westin or next door at Morritts tortuga club next time..............Try the butterfly farm and botanical gardens if u have time!!!!!!!!! it is really a neat experience!!!!!!!!!!!!!!!!!!!!!!

anonxx

Sunnydelite -- I have a question about The Royal Reef. What wasn't that great about The Reef (place, staff, price etc.), and why would you stay at Morritt's over The Reef? Thanks for the info!

NorthSideSue

She was expecting a hotel with daily maid service, and she rented a condo. Duh!

TomCayman

Ok..TI is still open, but in receivership...and all of us in the tourism industry in Cayman hope it gets bought by someone who really cares about the future of the hotel.

Re The Reef Resort, Sunnydelite, can you be more specific please, I really prefer constructive criticism I can work with, we do truly run our resort from guest feedback.

To NorthSideSue, no, The Reef does not have full daily maid service, but we do have maids in the suites daily, just not for the two hours it would take to do full service...we keep that to twice weekly as our guest feedback told us that guests did not want a maid in their room for two hours....but to say we are a condo not a hotel is not really fair....The Reef Resort is the only resort in Cayman that offers all beachfront condo accommodations in a resort environment...we are the only property in Cayman listed by the Department of Tourism as both a hotel and condo resort

Now, we aren't an anonymous chain hotel with 300+ rooms and a small beach, we have only 88 rooms on 1450 feet of beach and a high number of friendly local staff, but I am apologising for none of that

IslandGrl

Tom, I commend you for keeping up on what's being said on the board about your hotel and for trying to elicit helpful feedback.

sunnydelite

NORTHSIDE SUE:
You sound like an unhappy being.
TOM:
I have been to caymans. I liked the island as a whole. My husband works for the airlines so we fly anywhere we want. BUT, I did leave a postcard to fill in about service etc. The woman at the front desk was very rude to me. All is asked for was some towels and never got them for 2 days!! It should be known upfront that there is only maid service 2 time s aweek also. We had a very small studio. It was the size of a hotel room. I know that that would not take 2 hrs . to clean.I wrote my name down and phone number on the guest survey we got at the end of our stay. I thought someone would follow up with a phone call at least!
Thanks for your concern to hear me out!

jhnsndn

What is the official word on TI? I've heard the doors are shut and they are not open. Is this true?

TomCayman

Re TI, it is still open

To Sunnydelite, no, it does not take two hours to clean a studio, I was referring to our two bedroom condos, which many of our members and guest use, they do take a couple of hours to do full maid service on.

Also, if you consider that our Studios are "very small" and the size of a hotel room, I think you must have extremely high standards.....our Studios are over 500sf (an average hotel room is about 325sf), including a large jacuzzi tub, four post super-king bed...oh, and that is not including the beachfront patio.... other visitors can check the floor plans and VRs on www.thereef.com.ky to corroborate this

Also, if you could email me (my email is public on this bulletin board) the dates you stayed at The Reef, I will indeed look up your guest comment card, plus find out who was on shift at the Front Desk.....quite honestly, I am shocked that you feel you did not receive excellent service, nobody is perfect but we do pride ourselves on superb service, and we are particularly proud of our team of all-Caymanian young women on the Front Desk.

sunnydelite

My husband also had a comment. He noticed that the set of rules on the kitchen counter (that were not published in the royal reef description on website or in brochure) stated that"you will be charged SIXTY DOLLARS if the DISHES ARE NOT DONE!"
We were on vacation for a couple days. We did NOT PAY to wash dishes. You supplied a small bottle of dish soap but no dishtowels to wash or dry the dishes.We never stayed at a place where we could be charged for not washing a dish or two at any other hotel. We ended up using the bathroom towels to wash and dry the dishes. Of course , we didnt receive towels for two days, so use your imagination about the dishes!
P.S. WE were on OUR VACATION -TO RELAX AND ENJOY THE island, NOT to do the DISHES!Any charges at all are ridiculous !!!!!!!!!!!!!!for something as petty as that!Why don't you put dish towels in the rooms or get dishwashers for each of the studio suites. It would be definitely MORE SANITARY!!
We'll be back again..many more islands to see...We do not choose to go to your hotel again. Thanks for listening!!

sunnydelite

;

TomCayman

sunnydelite... I have looked into the specific issue you raised....and here is the answer. At The Reef all suites (even the Studio you stayed in) have cooking facilities as well as plates, cutlery, glasses etc.

As is common practice in accommodations with such facilities, some sort of standard form is used to request that guests leave the kitchen area much as they find it. To be honest, if no such note was left, you'd be amazed what a mess some people would leave kitchen areas in.

Put another way, the theory behind such forms is simply to encourage guests to act in a reasonable fashion.

However, I have reviewed the standard forms in this case and agree with you that their wording is heavy handed, so we are in the process of reviewing this and changing to a more positive approach.

I am still concerned about the other issues you raised, as they are (in my experience) highly unusual and not at all indicative of our usual very high standards.

curiousx

Tom - your replies are more than reasonable. Sunnydelite, take this exchange to pm, 'cos you're doing yourself harm from here on in, and I think Tom is really ready to deal with your issues. my opinion only. cheers

NorthSideSue

Sunydelight,
I am a very happy person, mainly because I spend 8-9 weeks a year in Grand Cayman!

sunnydelite

thanks Tom! I am glad some things will be revised. Maybe I am used to going to more lavish hotels. Just giving ya some constructive criticism! I think the Weston suits us more. Well try a condo or the Ritz carlton next time..thanks again and have a great evening!!
Curiousxx:
harm>?>? this is a board FULL OF OPINIONS. We do not have to be in agreement with one another on every subject! thats why its a forum..DO you know what a forum is>>>?
Northside Sue?? You insulting remarks budding in saying I was in a condo! Get with the program !. Now move along!!!BTW? that's all??? 8 or 9 times?? SOrry but I have one up on you!! I fly anywhere and eveywhere at least 30 times a yr!!! Nice to havea wonderful hubby that works for the airlines!

sunnydelite

you still never responded about the towels Tom! It is definitely hard to wash dishes when there are no towels!! except bath towels.
ok goodnite!!