joevainella

A connecting flight from Munich to Florence was cancelled 10/1/22. Lufthansa rerouted my wife and daughter to Venice, via Air Dolomiti. Their luggage hasn't been seen in seven days. I do not speak the language, but the Air Dolomiti site indicates at least one bag is in transit to where the women were staying at a villa, cooking school outside of Florence. This site hasn't changed. The women are now coming home without their luggage. What do we do? Whom do we contact to retrieve the bags and make a claim for compensation?

lavandula

If the ticket is with Lufthansa I would keep on trying to work with Lufthansa and see where that gets you. If you have trouble getting through to the airline by normal means then use social media to ask for help, as airlines are often more responsive if there is a public notice about their shortcomings.

Lavandula

Travel_Nerd

Was there a claim filed when they first noticed the bags were missing? Was it filed with the appropriate airline? I ask because you mentioned two airlines.

Compensation might be due here. If additional items (clothing and toiletries, for example) were purchased during the trip to replace lost items in baggage, receipts of those purchases will need to be submitted to supplement the claim.

Moderator1

Your two identical threads on the US and Canada forums have been merged and moved to the Air Travel Forum. We will leave this thread on the Europe board.

Michael

Check that the bags have not arrived at the villa.

Check EU rules on compensation involving air travel. Then get in touch with the original airline (Lufthansa) and make a claim, citing the relevant rule if such a rule exists. Send a copy to Air Dolomiti. Keep all the original routing information as proof of legitimate claim. Good luck.

suze

Have you notified the villa/cooking school, so that they are aware that the suitcases may be delivered to them and have your contact information on hand?

joevainella

The people at the villa have been trying all week to retrieve the luggage. no luck

hetismij2

Your rights under EU law:
https://europa.eu/youreurope/citizen...en.htm#luggage

joevainella

One bag delivered to a nearby airport near midnight of the ninth day after going missing. The other is DUE to be delivered to the owner's home around noon on the eleventh day after going missing. We'll believe it when we see it. Thanks for all the advice and tips.

joevainella

Finally, after 10 & 11 days, respectively, both bags have been retrieved. Thanks again!

MmePerdu

Any idea where they hit the snag & which airline?

J62

Air Dolomiti is a wholly owned subsidiary of Lufthansa, so no matter what, it's Lufthansa's issue....

MmePerdu

Still, assuming they’re separate entities, it would still be interesting to know which & where. More information is a good thing generally speaking although I wouldn’t be surprised if no information was forthcoming from Lufthansa.

J62

Agreed. It's like asking 2 children "who did it?". They'll happily try to blame their sibling if it means they get off scot free....