Cherthor

I am not able to pay my reservation tickets on TuBoleto.cultura.pe. I managed to reserve the tickets but when I clicked on payment, it would not give me any option but just stayed on the same section and won’t proceed to the payment tab. I had tried to redo the booking but it won’t let me proceed either as I still have the reservations in my ID. I can’t cancel the reservation as well. It should be released as I am not able to pay, but I still have the reservations after a day. Can someone please help?

crellston

I think that is the new official booking site for MP so it sounds as though there are a few "teething"problems. The old site was always a nightmare when trying to pay for tickets, especially for Americans, less so when using European cards but it sound as though this is a different problem than just not acceptation a card.

I would first clear the cache on your computer or phone and try again. If that doesn't work , try a different browser. If that doesn't work email them using the contact on the site. If you speak Spanish , email in Spanish. If not type in English and use google translate for th e-mail and to read the response- you are far more likely to get a response that way. IME in South America emails in English tend not to get replies!

There is very little traffic on this forum anymore so I would try asking your question on the TA forum @ https://www.tripadvisor.co.uk/ShowFo...co_Region.html

Do please com back and let us know how you get on. Good luck!

Cherthor

Thanks for the advice. I had tried all of the above but still unable to proceed to the payment tab. I did email them but it was in English, and have no reply from them yet. I will Google translate to Spanish and send again.
Thanks again.

crellston

You are welcome. Do try on the TA forum. I know there are always people posting there re problems with booking MP . I don’t recall any with the new sites but you never know

Cherthor

Hurray! Finally I got the tickets through the same official website.
I have kept trying with different ways to sign in and pay for my reserved tickets but failed each time.
I created another account under my husband’s passport id but still failed as my reserved tickets had his passport numbers as the identifier.
Then, I decided to try changing the dates with a new reservation under his account and also using the Edge browser, and it worked.
I do not know exactly why it worked but I finally got my tickets!
Thanks for the help!

crellston

You are welcome and I am happy you finally got there! I am amazed at how common these problems are and also at how crowded MP can get given they make it so hard to get tickets.

Cherthor

I have received a reply from the official booking website. It seems like the booking platform has just been established.
Following is the translated reply:
Receive a cordial greeting from the Ministry of Culture

Hereby, we apologize for the inconvenience caused, we also inform you that the platform has already been established to make your purchases, on the other hand, we inform you that the search was carried out and it is verified that I can already make your reservation on 08/08/2024.

Finally, if you have any additional questions, you can write to us at [email protected] or call us at the telephone exchange 01- 321 5555 (Monday to Sunday, from 08:00 a.m. to 22:00 p.m.).

mlgb

Wonderful. Enjoy your trip.